Returns Made Clear & Simple.
This Return Policy explains when products purchased from Nivisas Fashion may be returned, replaced or otherwise resolved and the conditions applicable to such requests.
Nivisas Fashion
Eligible standard returns may be requested within 7 calendar days after delivery, subject to the conditions stated in this Policy.
A straightforward return journey.
Before returning an item, please review the eligibility conditions below. Consumer remedies provided by applicable law remain unaffected.
Contact Us
Share your order details and reason for the return.
Eligibility Check
The request is reviewed against the applicable return conditions.
Product Pickup
Eligible products may be collected or return instructions may be provided.
Refund / Replacement
After verification, the applicable resolution is processed.
Scope of This Policy
This Return Policy applies to eligible physical products purchased directly through the Nivisas Fashion website, operated by NIVISA'S PRIVATE LIMITED.
Returns, replacements and refunds remain subject to the nature of the product, reason for the request, product condition, applicable offer or promotion and rights available under Indian consumer law.
Standard Return Window
For products otherwise eligible under this Policy, a standard return request should be initiated within 7 calendar days from the date of delivery.
The standard store return window begins from the date on which the order is recorded as delivered.
This standard store window does not remove or restrict any remedy that a consumer is entitled to under applicable law.
Conditions for an Eligible Return
For an ordinary return based on reasons such as preference, fit or change of mind, the product should satisfy the applicable conditions below.
The product should not have been worn or used beyond reasonable inspection.
The item should not have been washed, altered or dry-cleaned.
Original brand, size and product tags should remain attached where supplied.
The product should be returned in substantially the same condition in which it was delivered.
All components, accessories or pieces supplied as part of the item should accompany the return.
The return must relate to a valid order placed through Nivisas Fashion.
Items Normally Not Eligible for Change-of-Mind Return
For hygiene, customisation, condition or operational reasons, certain products may not qualify for a discretionary change-of-mind return.
- Products that have been worn, washed, damaged, stained or altered after delivery.
- Products without original tags where tags were supplied with the item.
- Products showing perfume, deodorant, makeup, body marks or other signs of use.
- Made-to-order, customised, personalised or altered products where disclosed before purchase.
- Products expressly identified as non-returnable before purchase for legitimate hygiene or similar reasons.
- Incomplete sets where only part of a multi-piece product is returned.
A non-returnable classification will not be used to deny a remedy required by law where a product is defective, deficient, spurious, wrongly supplied, materially different from the advertised or agreed product, or where another mandatory consumer remedy applies.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incorrect, incomplete or materially different product, please contact us as soon as reasonably possible after discovering the issue.
For quicker investigation, we recommend reporting visible delivery or product issues within 48 hours of delivery where reasonably possible.
The recommended 48-hour reporting period helps us investigate delivery-related issues and does not by itself extinguish a mandatory consumer remedy available under applicable law.
Size, Fit & Colour Returns
Please review the product description, available variations and size information before completing your order.
An otherwise eligible item that does not suit your preferred fit may be requested for return within the standard return window, provided that it remains unused, unwashed and otherwise satisfies this Policy.
Minor colour differences caused solely by photography, lighting or display settings may occur. However, where the actual product is materially different from its description or advertised characteristics, applicable consumer rights remain available.
How to Request a Return
To request a return, contact our customer support using the details provided in this Policy.
Reach us using info@nivisas.in or +91 9489234285.
Provide your order number and the item for which return is requested.
Explain whether the request relates to fit, damage, defect, wrong item or another issue.
Once reviewed, applicable pickup or return instructions will be communicated.
Reverse Pickup
Where reverse pickup is available for your location and product, an eligible return may be collected through an available logistics partner.
Reverse-pickup availability depends on PIN code, courier serviceability and operational conditions.
If reverse pickup is unavailable, our support team may provide alternative return instructions where appropriate.
Return Quality Check
Returned products may undergo a reasonable verification after receipt to confirm the item, condition and reason for return.
Correct product received
Tags and components present
Product condition checked
Reported issue reviewed
A discretionary return may be declined where the returned product does not satisfy the stated conditions and no statutory defect or consumer remedy applies.
Replacement & Exchange
Where appropriate and available, an eligible return may be resolved through replacement or exchange instead of a refund.
Replacement depends on availability of the required product, size, colour or variation. Where the requested replacement is unavailable, an alternative legally appropriate resolution may be offered.
Where a defective or wrong item requires a remedy under applicable law, the available resolution will be handled consistently with those rights.
Refund After an Accepted Return
Where a refund is the applicable resolution, it will be processed after the return has been accepted and any applicable verification has been completed.
Refunds are ordinarily initiated to the original payment method where operationally possible. The time taken for the amount to appear after initiation may depend on the bank, payment gateway or payment method.
Detailed refund and cancellation terms are available in our separate policy.
Refund & Cancellation Policy →Return Shipping Charges
Where a return is required because we supplied a wrong, defective, damaged or otherwise non-conforming product and the claim is accepted, the consumer will not be required to bear an unreasonable return shipping cost for correcting that issue.
For a discretionary return based solely on preference, fit or change of mind, return shipping or reverse-pickup charges may apply where clearly communicated before the return is completed.
Any applicable return charge will be disclosed to the customer as part of the return process.
Your Statutory Consumer Rights
This Policy is intended to operate subject to the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.
Store policy does not replace your legal rights.
Where applicable law requires goods to be taken back, replaced, refunded or otherwise remedied because they are defective, deficient, spurious, different from their advertised or agreed characteristics, or otherwise legally non-conforming, this Policy will not be applied to unlawfully deny that remedy.
Grievance Officer
If you are dissatisfied with the handling of a return or related consumer complaint, you may contact our designated Grievance Officer.
CHINNASAMY SELLAMUTHU
Changes to This Return Policy
We may update this Policy to reflect changes in our products, logistics processes, customer service procedures or applicable law.
The latest version will be displayed on this page together with the applicable revision date.
Changes will not retrospectively remove any statutory right or remedy already available to a consumer.
Nivisas Fashion
Operated by NIVISA'S PRIVATE LIMITED
Keep your order details ready.
Our customer-support team can help you understand the return options applicable to your order.