Clear Resolutions For Every Order.
This Refund and Cancellation Policy explains how cancellation requests, approved refunds, failed payments and other order-related payment adjustments are handled by Nivisas Fashion, operated by NIVISA'S PRIVATE LIMITED.
Nivisas Fashion
Eligible cancellation and refund requests are handled according to order status, payment status, applicable store policies and consumer law.
From request to resolution.
Cancellation and refund eligibility may depend on whether an order has already entered processing, packing or dispatch, and on the reason for the request.
Contact Us
Share your order details and the cancellation or refund reason.
Eligibility Check
We review the order status and applicable policy conditions.
Resolution
Approved cancellation, replacement or refund action is recorded.
Refund Processing
Where applicable, the approved refund is initiated through the relevant payment route.
Scope of This Policy
This Policy applies to orders placed directly through the Nivisas Fashion website and explains the general conditions applicable to order cancellation and monetary refunds.
Refund or cancellation eligibility depends on factors including the order status, payment status, product condition, reason for the request and rights available under applicable Indian law.
This Policy should be read together with our Return Policy, Shipping Policy, Terms and Conditions and Privacy Policy.
Cancellation by the Customer
You may request cancellation of an order before it reaches a stage at which cancellation is no longer operationally possible.
A cancellation request should be made as early as possible by contacting our support team with the relevant order details.
Provide the order number associated with your purchase.
Contact our support channel and state that you wish to cancel.
We check whether the order can still be cancelled operationally.
Where cancellation is accepted, the order status is updated and any applicable refund is initiated.
Cancellation After Dispatch
Once an order has been handed over to a courier or otherwise entered a stage where cancellation cannot reasonably be completed, cancellation may no longer be available through the ordinary cancellation process.
In such cases, you may need to receive the shipment and follow our Return Policy where the product is eligible for return.
View Return Policy →Cancellation by Nivisas Fashion
In limited circumstances, we may be unable to fulfil an order after it has been placed.
- Product becomes unavailable before fulfilment.
- Payment cannot be successfully verified.
- Shipping destination becomes unserviceable.
- Order information is materially incomplete or incorrect.
- Fraud or security concerns require cancellation.
- A genuine pricing, inventory or technical error prevents fulfilment.
- A legal or regulatory restriction prevents the transaction.
- Another legitimate circumstance makes fulfilment reasonably impossible.
Where a prepaid order is cancelled by us and payment has already been successfully received, the applicable amount will be refunded in accordance with this Policy and applicable law.
Cancellation Charges
We will not impose cancellation charges on a consumer in a manner prohibited by applicable e-commerce law.
Any cancellation charge, where legally permissible and actually applicable, will be disclosed before it is imposed and will be handled consistently with applicable consumer protection requirements.
When a Refund May Be Available
A refund may be applicable where a monetary remedy is appropriate under this Policy, our Return Policy or applicable law.
A prepaid order is successfully cancelled before fulfilment.
An eligible returned product has been accepted after applicable verification.
An incorrect product was supplied and refund is the applicable resolution.
A defective or otherwise legally non-conforming item qualifies for refund.
Payment was received but the order cannot be supplied.
A duplicate or other verified excess payment requires reversal.
Defective, Damaged or Wrong Products
Where a product is defective, deficient, spurious, materially different from its advertised or agreed characteristics, or the wrong product has been supplied, the matter will be reviewed under our Return Policy and applicable consumer law.
Depending on the circumstances and applicable rights, the resolution may include replacement, exchange, return or refund.
A store-level restriction will not be used to deny a remedy that must be provided under applicable Indian consumer law.
Failed or Pending Payments
Sometimes a payment may be debited from your bank or payment account while the website shows the transaction as failed, pending or incomplete.
Such transactions may be automatically reversed by the bank, payment gateway, UPI service or other payment provider according to their processing rules.
Keep your transaction reference.
If an amount remains debited after the applicable banking or payment-provider reversal period, contact us with your order information and transaction reference so the matter can be checked.
Duplicate Payments
If the same order has been charged more than once due to a verified duplicate transaction, please contact us with the relevant payment and order information.
Once the duplicate successful payment is confirmed and no separate valid order relates to it, the excess amount will be processed for refund through the appropriate payment route.
Refund Method
Refunds for prepaid transactions are ordinarily initiated to the original payment method where operationally possible.
Where refund to the original payment method is not reasonably possible, our support team may request appropriate information to process the refund through another lawful method.
Refund Timeline
Once a refund request has been accepted and all applicable verification has been completed, we aim to initiate the refund within 7 business days, unless a shorter or different period is required by applicable law or the relevant payment system.
After a refund has been initiated, the time required for the amount to appear in your bank, card, UPI account or wallet may depend on the relevant bank, payment gateway or payment service provider.
COD Order Refunds
Where Cash on Delivery is available and a refund becomes payable after payment has already been collected, there may be no original online payment route to which the amount can automatically be reversed.
In such circumstances, we may request reasonable payment or banking information required to process the approved refund through a lawful electronic payment method.
Customers should provide refund information only through an official channel of Nivisas Fashion.
Shipping & Return Charges
Whether an original shipping charge or return logistics charge is refundable depends on the reason for the cancellation or return and the applicable legal requirements.
Where the refund arises because we supplied a defective, damaged, incorrect or otherwise legally non-conforming product, charges will not be retained in a manner that unlawfully shifts the cost of correcting our error to the consumer.
For discretionary change-of-mind returns, applicable return logistics charges may be deducted only where clearly communicated and legally permissible.
Situations Where a Discretionary Refund May Be Declined
Subject always to mandatory consumer rights, a discretionary refund may not be available in circumstances such as:
- Product is not eligible under the published Return Policy.
- Product has been materially used, washed, altered or damaged after delivery.
- Required components of a multi-piece product are missing.
- Return request falls outside the applicable discretionary return period.
- A personalised or customised product is returned only because of a change of mind.
- The claimed transaction cannot be matched to a valid purchase or payment.
These discretionary restrictions do not override rights arising from defective, deficient, spurious, wrongly supplied or otherwise legally non-conforming goods.
Discounted & Promotional Orders
Where an order used a coupon, promotional discount or other benefit, any approved refund will generally be based on the amount actually paid for the affected product after applicable discounts.
Promotional discounts do not ordinarily create a right to receive a refund exceeding the amount actually paid, except where applicable law requires otherwise.
Where a multi-item promotion depended on purchasing several products together, a partial return may require recalculation of the applicable promotional benefit if such recalculation was clearly disclosed and is lawful.
Your Statutory Rights
This Policy is intended to operate subject to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.
Our store policy does not remove legal consumer remedies.
Where applicable law requires a refund, replacement, return or other remedy for defective, deficient, spurious, wrongly supplied or otherwise non-conforming goods, this Policy will be interpreted consistently with those requirements.
Grievance Officer
If you have a complaint relating to a cancellation, refund, payment or order resolution, you may contact our designated Grievance Officer.
CHINNASAMY SELLAMUTHU
Consumer grievances are intended to be acknowledged within the applicable statutory period.
Grievances are intended to be redressed within the statutory period applicable under the e-commerce rules.
Updates to This Policy
We may update this Refund and Cancellation Policy to reflect changes in our order fulfilment process, payment systems, customer support procedures or applicable law.
The latest version will be published on this page with the revised update date.
Any update will not retrospectively remove a consumer right or refund entitlement that has already arisen under applicable law.
Nivisas Fashion
Operated by NIVISA'S PRIVATE LIMITED
Keep your order and payment details ready.
Our support team can review the cancellation or refund options applicable to your order.