Your Privacy, Handled Responsibly.
This Privacy Policy explains how Nivisas Fashion, operated by NIVISA'S PRIVATE LIMITED, may collect, use, process, store, disclose and safeguard personal information when you access our website, create an account, place an order or communicate with us.
Nivisas Fashion
We aim to process personal information for legitimate and specified purposes, use reasonable safeguards and provide appropriate channels for privacy-related requests and grievances.
Privacy principles for your shopping journey.
This Policy applies to personal information processed through our website, customer account, checkout, order fulfilment, customer support and related online services.
It is intended to operate in accordance with applicable Indian law, including the Information Technology Act, 2000, applicable rules concerning personal and sensitive personal information, and the Digital Personal Data Protection Act, 2023 together with rules and provisions thereunder, to the extent each requirement is in force and applicable to us.
Information We May Collect
Depending on how you interact with Nivisas Fashion, we may collect personal information that is reasonably necessary for providing our products, website features, customer service and related business functions.
Identity Information
Name and other identification information voluntarily supplied during account creation, checkout or customer communication.
Contact Information
Email address, mobile number, billing address, shipping address and other contact information.
Account Information
Customer account details, login information, account preferences and information associated with your profile.
Order Information
Products purchased, order number, order history, delivery information, return, replacement, refund and cancellation details.
Transaction Information
Payment status, transaction reference, amount, payment method category and related records received from payment service providers.
Technical Information
IP address, browser type, device information, operating system, session information, logs and website interaction data.
Communication Data
Information contained in emails, customer support messages, complaints, feedback and other communications exchanged with us.
Preferences
Product preferences, wishlist or shopping preferences and marketing choices where such features are offered.
How We Collect Information
Information may be collected directly from you when you voluntarily provide it, automatically through your interaction with our website, or through service providers involved in completing a transaction or providing a requested service.
- When you create or use a customer account.
- When you browse products or interact with website functionality.
- When you place, pay for or track an order.
- When you request a return, replacement, cancellation or refund.
- When you contact our customer support or Grievance Officer.
- Through cookies, server logs and similar technical mechanisms.
- From payment, logistics, hosting, analytics or other service providers where necessary to provide our services.
How We Use Personal Information
We process personal information for specified business and service-related purposes, subject to applicable law.
To confirm, process, pack, dispatch, deliver and manage your orders.
To create and maintain customer accounts and provide account-related functionality.
To answer questions, resolve complaints and provide order or product assistance.
To administer eligible returns, replacements, refunds and cancellations.
To facilitate transactions, verify transaction status, identify suspicious activity and protect our customers and business.
To maintain security, troubleshoot technical issues and improve website functionality and performance.
To maintain records and respond to lawful requests, legal obligations, disputes or regulatory requirements.
Where permitted by applicable law and your communication preferences, to send information about products, offers or store updates.
Consent & Lawful Processing
We seek to process personal information only for lawful and specified purposes and on an appropriate basis available under applicable law.
Where processing depends on your consent, we aim to provide relevant information regarding the personal data and purpose of processing so that the choice can be made knowingly.
Where applicable law provides a right to withdraw consent, you may communicate the withdrawal through the privacy or account controls made available by us, or by contacting us at info@nivisas.in. Withdrawal will not affect processing already lawfully undertaken before withdrawal and may affect services that necessarily depend on the relevant information.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to maintain sessions, remember preferences, operate shopping-cart features, improve security, understand website performance and provide relevant functionality.
Some cookies may be necessary for the website to function correctly, including authentication, cart, checkout, fraud-prevention or security functionality. Other cookies may be used for analytics or marketing where permitted and appropriately configured.
Browser settings may allow you to block or delete certain cookies. Disabling essential cookies may prevent parts of the website, account, shopping cart or checkout from functioning properly.
Payment Information
Online payments may be processed through authorised or contracted third-party payment gateways, payment aggregators, banks or other payment service providers.
Depending on the payment method and provider, sensitive payment credentials may be collected and processed directly within the payment provider's systems. We may receive transaction information such as payment status, payment method category, transaction reference, amount and related confirmation information required for order processing, accounting, reconciliation, fraud prevention or refunds.
Payment providers may independently process information under their own terms, security practices and privacy policies.
Sharing of Personal Information
We do not disclose personal information merely for unrelated purposes. Information may, however, be shared where reasonably necessary to provide our services, operate our business or comply with law.
How Long We Keep Information
Personal information is intended to be retained only for as long as reasonably necessary for the purpose for which it was processed or for a longer period where retention is required or permitted by applicable law.
Retention periods may vary depending on the nature of the information, account status, transaction history, tax and accounting requirements, legal obligations, fraud prevention requirements, warranty or return periods, dispute resolution and legitimate business requirements.
When information is no longer required to be retained, we may delete, erase, anonymise or otherwise dispose of it in accordance with applicable requirements and reasonable operational processes.
Data Security
We seek to maintain reasonable security practices and safeguards appropriate to the nature of the information processed and the risks involved.
No internet transmission, website or storage system can be guaranteed to be completely secure. Accordingly, while reasonable measures are used, absolute security cannot be guaranteed.
Your Privacy Rights
Your rights depend on the law applicable at the relevant time, the nature of the processing and whether the relevant statutory provisions have commenced and apply to us.
Where applicable, including when relevant provisions of the Digital Personal Data Protection framework are in force, rights may include the ability to:
Obtain prescribed information about processing of your personal data.
Request correction, completion or updating of inaccurate or incomplete personal data.
Request erasure of personal data where the requirements of applicable law are satisfied.
Withdraw consent where processing is based on consent and withdrawal is legally available.
Raise a grievance regarding our processing of your personal data.
Exercise nomination-related rights where such rights are available under applicable law.
We may need to verify your identity before processing certain privacy requests and may retain information where continued retention is required or permitted by law.
Children's Personal Data
Our online store is intended to be used in accordance with applicable contractual and legal capacity requirements.
Where we knowingly process personal data of a child and applicable law requires parental or guardian authorisation, we will seek to comply with the applicable consent and processing requirements.
A parent or lawful guardian who believes that a child has provided personal information in a manner inconsistent with applicable law may contact us at info@nivisas.in.
Third-Party Websites & Services
Our website may contain links, integrations or services operated by third parties, including payment, logistics, social-media, analytics or other external services.
Once you interact directly with a third-party service, that provider may independently process information under its own privacy practices. We encourage users to review the privacy information provided by relevant third parties.
Grievance Officer
Privacy concerns, complaints or requests relating to personal information may be addressed to our designated Grievance Officer. Requests will be reviewed and handled within the period required by applicable law.
CHINNASAMY SELLAMUTHU
Updates to This Privacy Policy
We may revise this Privacy Policy when necessary to reflect changes in our services, website functionality, business practices, security practices or applicable legal and regulatory requirements.
An updated version may be published on this page with a revised "Last Updated" date. Where required by applicable law, additional notice or consent may be provided before materially different processing takes place.
Contact Us
For questions about this Privacy Policy, personal-data requests or privacy-related concerns, you may contact us using the information below.
Nivisas Fashion
Operated by NIVISA'S PRIVATE LIMITED
Your information supports your shopping experience.
We aim to collect and use personal information responsibly, for legitimate and specified purposes, while maintaining appropriate safeguards and customer support channels.