From Our Store To Your Door.
This Shipping Policy explains how orders placed through Nivisas Fashion are processed, dispatched, tracked and delivered to customers.
Nivisas Fashion
Orders are delivered through available logistics partners to serviceable delivery locations, subject to product availability and operational conditions.
A clear journey from order to delivery.
Delivery availability, estimated timelines and applicable shipping charges may depend on your delivery location, order contents and logistics serviceability.
Order Received
Your order enters our processing system after successful placement and applicable verification.
Prepared
Available items are prepared, checked and packed for dispatch.
Dispatched
The shipment is handed to an available delivery or logistics partner.
Delivered
Delivery is attempted at the shipping address provided by you during checkout.
Scope of This Policy
This Shipping Policy applies to eligible physical products purchased through the Nivisas Fashion website and describes the general process followed for order handling, dispatch and delivery.
Shipping is subject to product availability, successful order processing, payment or order verification where applicable, delivery location serviceability and the operational availability of logistics partners.
This Policy should be read together with our Terms and Conditions, Return Policy and Refund and Cancellation Policy.
Shipping Serviceability
We ship orders to locations within India that are serviceable by our available logistics partners.
Delivery availability may vary according to PIN code, product type, courier network, local restrictions and operational conditions.
An order may be accepted only where delivery can reasonably be arranged to the shipping location provided by the customer.
If a location becomes unserviceable after an order has been placed, we may contact you for an appropriate resolution, including an alternative delivery arrangement where reasonably possible or cancellation and applicable refund.
Order Processing & Dispatch
After an order is successfully placed, it may undergo payment verification, inventory confirmation, quality checks, packing and logistics allocation before dispatch.
Order and payment information may be reviewed where required.
Product availability is checked before fulfilment.
Items are prepared and packaged for shipment.
The package is transferred to an available logistics partner.
Processing times may be affected by weekends, public holidays, order volumes, inventory availability or circumstances beyond reasonable operational control.
Delivery Timelines
Where an estimated delivery date or delivery window is displayed on the website, checkout, order confirmation or tracking interface, that timeline should be treated as the applicable delivery estimate for that order unless otherwise communicated.
Delivery estimates generally depend upon the destination PIN code, logistics network, dispatch location, product availability and operational conditions.
Unless expressly stated otherwise, delivery dates are estimates rather than guarantees. We will not intentionally represent an unrealistic delivery timeline.
Shipping Charges
Shipping charges, if applicable, are determined according to factors such as delivery location, order value, product type, shipment weight or applicable promotional offers.
Any shipping charge payable by the customer will be displayed at checkout or otherwise communicated before completion of the transaction.
Where free shipping is offered, it may be subject to applicable order-value, product, location or promotional conditions displayed on the website.
Shipment & Order Tracking
Where tracking information is available, you may use our Order Tracking page or relevant shipment information provided with your order.
Tracking information may take some time to appear after the shipment has been handed over to the logistics provider.
Track Your Order →Correct Shipping Address
Customers are responsible for providing a complete and accurate shipping address, recipient name, PIN code and reachable phone number while placing an order.
Incorrect or incomplete details may lead to delayed, failed or returned delivery.
Address changes requested after an order has entered processing or dispatch may not always be possible. Where feasible, our team may attempt to assist, but successful modification depends on fulfilment status and logistics capabilities.
Recipient Availability
The delivery partner may contact the recipient using the phone number supplied with the order where necessary to complete delivery.
If delivery cannot be completed because the recipient is unavailable, the premises cannot be located or another delivery issue occurs, the logistics partner may make another attempt where its operating process permits.
If delivery ultimately cannot be completed, the shipment may be returned to us.
Shipping & Delivery Delays
Delivery may occasionally be delayed by events such as severe weather, natural events, transport disruption, logistics congestion, public holidays, strikes, government restrictions, local emergencies, address problems or circumstances outside reasonable operational control.
Where a material delay becomes known to us, we may provide updated tracking or delivery information where reasonably available.
Any customer remedy arising from a delayed delivery remains subject to applicable consumer law and our relevant cancellation, return or refund policies.
Damaged, Tampered or Wrong Shipment
If your order arrives visibly damaged, tampered with, contains an incorrect item or otherwise has a delivery-related problem, please contact our support team promptly.
Retain the product and packaging until the issue is reviewed.
Keep your order number and relevant delivery information available.
Report the issue through our listed customer-support channels.
Eligible remedies will be handled according to our Return Policy, Refund and Cancellation Policy and applicable consumer law.
Split Shipments
An order containing multiple items may, where operationally necessary, be dispatched in more than one package.
Different packages forming part of the same order may reach you at different times. Where available, separate tracking information may be provided for individual shipments.
Cancellation Before Dispatch
Cancellation requests are governed by our Refund and Cancellation Policy and depend upon the current processing status of the order.
Once a shipment has been packed, handed over or entered a stage where cancellation is no longer operationally possible, you may need to follow the applicable return process where eligible.
Refund & Cancellation Policy →Undeliverable & Returned Shipments
A shipment may be returned to us if delivery cannot be completed because of an incorrect or incomplete address, recipient unavailability, inability to contact the recipient, refusal of delivery or other logistics-related reasons.
Where a prepaid shipment is returned to us, any refund or reshipment eligibility will be determined in accordance with the reason for return, order circumstances, applicable policy and consumer law.
Any additional charge for a fresh delivery attempt, where legally and operationally applicable, will be communicated before reshipment.
Shipping Support & Grievances
If you have a concern regarding dispatch, tracking, late delivery or a shipment issue, you may contact our customer-support team.
CHINNASAMY SELLAMUTHU
Updates to This Policy
We may update this Shipping Policy to reflect changes in logistics arrangements, website functionality, shipping practices, applicable legal requirements or operational processes.
The latest version will be published on this page with an updated revision date.
Nivisas Fashion
Operated by NIVISA'S PRIVATE LIMITED
Have your order details ready.
Contact our support team if you need assistance with dispatch, tracking or delivery.