Terms That Keep Shopping Clear.

Acceptance of These Terms

By accessing, browsing or using this website, creating an account, adding products to your cart, or placing an order, you agree to be bound by these Terms and Conditions together with our Privacy Policy, Shipping Policy, Return Policy, Refund and Cancellation Policy and other policies displayed on the website.

If you do not agree with these Terms, you should discontinue use of the website and should not place an order through it.

Who May Use Our Website

You should use the website and enter into a purchase transaction only if you are legally competent to contract under applicable Indian law.

Where a person is not legally competent to enter into a contract independently, use of the website or purchase should be undertaken through or with the involvement of a parent, lawful guardian or other person legally authorised to act on their behalf, as applicable.

Account & Security

Certain features may require you to create or use a customer account. You are responsible for providing information that is accurate and reasonably current.

Products & Product Information

We aim to display product names, images, descriptions, prices, available variants, materials and other relevant information as accurately as reasonably possible.

Product availability may change without notice. Placing a product in your cart does not reserve inventory unless the website expressly states otherwise.

Pricing, Taxes & Charges

Prices displayed on the website are stated in Indian Rupees unless another currency is expressly displayed.

Applicable taxes, shipping charges, payment charges or other legally applicable amounts, where any are payable separately, will be displayed or communicated at an appropriate stage before completion of the transaction.

We may correct genuine typographical, technical or system errors in pricing. If such an error materially affects an order already placed, we will handle the matter in accordance with applicable law and communicate with the customer where necessary.

Orders & Order Acceptance

Submission of an order constitutes an offer to purchase the selected products subject to these Terms, product availability and successful completion of applicable payment or order verification requirements.

An automated acknowledgement confirming that an order request has been received does not necessarily mean that every part of the order has been finally accepted or dispatched.

We may be unable to fulfil an order due to inventory unavailability, payment failure, incorrect delivery details, fraud or security concerns, legal restrictions, technical errors or other legitimate reasons.

Where an accepted payment relates to an order that cannot be fulfilled, any applicable refund will be processed in accordance with our Refund and Cancellation Policy and applicable law.

Payment

Available payment methods may be displayed at checkout and may be provided through banks, payment gateways, payment aggregators or other authorised payment service providers.

You agree to provide valid payment information and confirm that you are authorised to use the payment method selected by you.

A payment may fail, remain pending or be delayed due to your bank, payment provider, network issues, security checks or other circumstances outside our direct control.

We will not request confidential information such as an OTP, UPI PIN or card PIN through unsolicited customer-support communication.

Shipping & Delivery

Orders are shipped to the delivery address provided by you during checkout, subject to serviceability, product availability and our Shipping Policy.

Delivery dates or timelines displayed on the website are estimates unless expressly stated to be guaranteed. Delivery may be affected by logistics operations, weather, public holidays, local restrictions, incorrect address details, recipient unavailability or events beyond reasonable control.

You are responsible for entering a complete and accurate shipping address and reachable contact information.

Cancellation

Customer cancellation requests are governed by our Refund and Cancellation Policy and the status of the relevant order.

Once an order has entered a stage where cancellation is no longer operationally possible, you may need to follow the applicable return or refund process, where eligible.

Any cancellation fee or charge, if applicable, will be imposed only to the extent permitted by applicable law. Nothing in these Terms permits a cancellation practice prohibited under Indian e-commerce or consumer law.

Returns, Replacement & Refunds

Eligibility for a return, replacement or refund depends on the nature of the product, condition in which it is returned, reason for the request, applicable policy and rights available under law.

Where a product is defective, damaged, materially different from what was ordered, incorrectly supplied or otherwise gives rise to a remedy under applicable law, your statutory consumer rights will not be excluded by these Terms.

Size, Fit, Colour & Product Variations

Customers should review available size, variation, product description and size-chart information before placing an order.

User Conduct

You agree not to misuse our website or use it in a manner that violates applicable law or interferes with the rights or experience of other users.

Intellectual Property

Subject to rights belonging to third parties, the website's brand presentation, original graphics, layouts, logos, text, product presentation, design elements and other proprietary content may be owned by or licensed to NIVISA'S PRIVATE LIMITED.

Website access does not grant you ownership of intellectual-property rights in such content. You may not reproduce, distribute, commercially exploit or create unauthorised derivative works from protected content except where permitted by law or written authorisation.

Third-Party Services & Links

Our website may use or provide access to third-party payment providers, delivery services, technology platforms, social-media services or external websites.

Third-party services may be governed by their own terms and privacy practices. We are not responsible for independent third-party conduct except to the extent responsibility is imposed upon us by applicable law.

Discounts, Coupons & Promotions

Promotions may be offered for a limited period and may be subject to clearly communicated eligibility criteria, validity periods, minimum-order requirements or product exclusions.

Promotional benefits cannot be redeemed for cash unless expressly stated. Where a promotion is affected by a technical error or misuse, it may be corrected in a manner consistent with applicable law and fair consumer practices.

Limitation of Liability

Nothing in these Terms excludes or limits any liability or consumer remedy that cannot legally be excluded or limited under applicable law.

Subject to the preceding paragraph, we are not responsible for loss arising solely from events outside our reasonable control, unauthorised use caused by a user's failure to protect account credentials, or third-party systems over which we have no reasonable control.

Any limitation stated in these Terms will apply only to the extent lawful and appropriate in the circumstances.

Indemnity

To the extent permitted by law, you may be responsible for loss or claims resulting from your unlawful misuse of the website, fraudulent activity, infringement of third-party rights or material breach of these Terms.

This clause does not require a consumer to indemnify us for matters caused by our own breach of applicable law or for liabilities that cannot legally be transferred to a consumer.

Events Beyond Reasonable Control

Performance may occasionally be delayed by events beyond reasonable control, including natural disasters, severe weather, transport disruptions, government restrictions, public emergencies, telecommunications failures, strikes or widespread logistics disruption.

Where such circumstances affect an order, we will endeavour to take reasonable steps and provide appropriate remedies where required under applicable law.

Privacy & Personal Information

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable data-protection and information-technology requirements.

Please review our Privacy Policy to understand the categories of information we may collect, purposes of processing, sharing, retention, security and privacy-related rights.

Grievance Redressal

For complaints concerning an order, product, refund, website service or other consumer matter, you may contact our designated Grievance Officer.

Governing Law & Disputes

These Terms and transactions through this website are governed by the laws of India, subject to any mandatory law that applies to the consumer or transaction.

The parties may first attempt to resolve a dispute through our customer-support and grievance-redressal mechanism.

Nothing in these Terms prevents a consumer from approaching a Consumer Commission, court, statutory authority or other forum having jurisdiction under applicable law.

Changes to These Terms

We may update these Terms to reflect changes in our website, products, business practices, policies or applicable law.

The revised version may be published on this page together with an updated effective or revision date. Changes will apply prospectively as required by law and will not retrospectively remove rights already accrued to a consumer.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us using the details below.